Release notes
Knowledge Base
Request Support
Release notes
Knowledge Base
Request Support
Viewing and Editing Cases
home
/
Knowledge Base
/
CRM
/
Cases
/
Viewing and Editing Cases
/
All Site
Asset Manager
Analyse
Assets
Calibration
Editing an Asset
History
Calibration
Calibration
Out Of Calibration/Requests/Upcoming Calibrations
Capture
Companies
Dashboard
Library
Settings
Custom Fields
General Tab
Audits
Actions
Analyse
Creating a Report
Customising the Graph’s Appearance
Viewing Existing Reports
Audit
Creating an Audit Record
Audit Roles (Admin)
Build
Audit Settings
Creating an Audit
Dashboard
CRM
Activities
Creating an Activity
Filtering an Activity
Viewing and Editing Activities
Analyse
Analysing the Reports
Copying and Sharing Reports
Creating a Report
Customising a Report
Cases
Creating a Case
Filtering a Case
Viewing and Editing Cases
Companies
Adding a New Company
Adding Contacts to a Company
Searching for a Company
Dashboard
Opportunities
Creating an Opportunity
Filtering an Opportunity
Opportunity Pipeline
Products and Services
Viewing and Editing Opportunities
Settings
DNA
Crystal Reports
Data
Control Panel
Print Setting
Finance
Currency
GST
Integration
Logistics
Nominal
Nominal Budget
NRC
Sales Target
Tax Code
Transport
HR
Shift Pattern
Skill
Skill Level
Time and Attendance
User Management
User Role
User Skill
My Settings
Export Setting
My Account
Who is online
Organisation
Customer
My Company
Order Type
Supplier
Planning
Buffer Time
Calendar
Production Department
Production
Acceptance Standard
Approve Route
Category
Colour
Core Size
Drawing Registry
Internal Spec
Location
Machine
Material Spec
Operation
Part
Precious Metals
Pricing Unit
Route
Stock (Material)
Subcontract Operation
Test Methods
Tooling
Unit of Measurement
Written Instruction
Quality
Conditions of Supply
Customer Spec/Standard
Fault Code
QMS
Release Approval
Supplier Approval Status
Introduction
Basics
Navigation
Invoice
Network
Despatch
Delivery List
Delivery Note
Scan Returned Product
Inventory
Part
Stock
Tooling
Tooling Request
Invoice
Automatic Group Invoice
Credit Note
Integration
Purchase Invoice
Planning
Capacity
Material Stock Forecast
Production
Active Jobs
FAIR/PPAP
Internal Reject
Job
Remove Job
Revert Job
Split Job
Stock Request
Test Results
WIP List
Purchasing
Approve Purchase Order
Purchase Order
Purchase Requisition List
Stock Item Reject
Purchasing
Quotations
Quotation
RFQ List
Sales Order Processing
Barcode Booking
Contract Review Authorisation
Customer Reject
Docketing
Sales Order
SO Item Approval
Sub Contracting
Approve Subcontract Order
Subcontract Order
Subcontract Reject
Subcontract Requisition List
TimeSheet
My TimeSheet
TimeSheet Management
Tooling Purchasing
Tooling Order
Tooling Requisition List
Insights
Analyse
Copying and Sharing Reports
Creating a Report
Customising the Report
Companies
Dashboard
Dashboard Reports
Dashboard Tabs
Data
Settings
Paperless
Analyse
Analysing the Reports
Copying and Sharing Reports
Creating a Report
Customising the Graphs Appearance
Building an iQapture
Capturing Reponses
Completing and Reopening a Record
Creating a Record
Editing an iQapture
Up Issuing
iQapture Design
Activity
Advanced
Advanced Question Settings
Date and Time
Multiple Choice
Number
Sections
Text Boxes
Upload File
iQapture Key User Guide
Creating a Folder
Creating an iQapture
iQapture Settings
Setting Options
Publish Reports
Taskboard
QMS
Modules
Reports
Tricorn
Document Links
Getting Started
Navigation
Buttons
Help
Menu Reports
Process
Status Definitions
Tools
Window
Setup – Parameters
Country/Currency Maintenance
Edit Documents
Employees
Options/Checks
Reference Numbers
Time Recording Breaks
VAT Details
Process
Assemblies
Works Order Assistant
Deliveries / C of C’s
Invoice
Creating a Credit Note
Creating a New Invoice
Creating a Proforma Invoice
Invoice Buttons
Purchase Orders
General Purchase Orders
Goods Inwards
Receiving Goods
Subcontractor Purchase Order
Quotations
About Quotations
Actions Button
Assembly Components
Assembly/Costs
Currency Tab
Materials Subtab
Multiple Quotes
Notes Tab
Parts Subtab
Quote Tab
Subcon Subtab
Tooling Subtab
Work Centres Subtab
Creating a New Quotation
Single Quotation
Locking/Unlocking a Quotation
Multiple Quotations
Request for Quote
Templates
Works Orders
About Works Orders
Actions Button
Assembly Components
Cost Summary Tab
Delivery Batches
Details & Schedule Tab
Financial/Costs
Materials Subtab
Notes Tab
Parts Subtab
Subcon Subtab
Tooling Subtab
Works Centres Subtab
Works Order Material Window
Works Order Tab
Creating Works Orders
Quick Works Order
Works Order Templates
Time Recording
Finish Operations
Searching
SFDCe
Static Data
Customers
Account Status
Materials
Parts
Part Price Break
Reporting
Subcontract
Suppliers
Work Centres
Popular Search:
Viewing and Editing Cases
30 views
June 5, 2020
Changing the Case Stage
30 views
June 5, 2020
Creating Case Tags
28 views
June 5, 2020
All Site
Asset Manager
Analyse
Assets
Calibration
Editing an Asset
History
Calibration
Calibration
Out Of Calibration/Requests/Upcoming Calibrations
Capture
Companies
Dashboard
Library
Settings
Custom Fields
General Tab
Audits
Actions
Analyse
Creating a Report
Customising the Graph’s Appearance
Viewing Existing Reports
Audit
Creating an Audit Record
Audit Roles (Admin)
Build
Audit Settings
Creating an Audit
Dashboard
CRM
Activities
Creating an Activity
Filtering an Activity
Viewing and Editing Activities
Analyse
Analysing the Reports
Copying and Sharing Reports
Creating a Report
Customising a Report
Cases
Creating a Case
Filtering a Case
Viewing and Editing Cases
Companies
Adding a New Company
Adding Contacts to a Company
Searching for a Company
Dashboard
Opportunities
Creating an Opportunity
Filtering an Opportunity
Opportunity Pipeline
Products and Services
Viewing and Editing Opportunities
Settings
DNA
Crystal Reports
Data
Control Panel
Print Setting
Finance
Currency
GST
Integration
Logistics
Nominal
Nominal Budget
NRC
Sales Target
Tax Code
Transport
HR
Shift Pattern
Skill
Skill Level
Time and Attendance
User Management
User Role
User Skill
My Settings
Export Setting
My Account
Who is online
Organisation
Customer
My Company
Order Type
Supplier
Planning
Buffer Time
Calendar
Production Department
Production
Acceptance Standard
Approve Route
Category
Colour
Core Size
Drawing Registry
Internal Spec
Location
Machine
Material Spec
Operation
Part
Precious Metals
Pricing Unit
Route
Stock (Material)
Subcontract Operation
Test Methods
Tooling
Unit of Measurement
Written Instruction
Quality
Conditions of Supply
Customer Spec/Standard
Fault Code
QMS
Release Approval
Supplier Approval Status
Introduction
Basics
Navigation
Invoice
Network
Despatch
Delivery List
Delivery Note
Scan Returned Product
Inventory
Part
Stock
Tooling
Tooling Request
Invoice
Automatic Group Invoice
Credit Note
Integration
Purchase Invoice
Planning
Capacity
Material Stock Forecast
Production
Active Jobs
FAIR/PPAP
Internal Reject
Job
Remove Job
Revert Job
Split Job
Stock Request
Test Results
WIP List
Purchasing
Approve Purchase Order
Purchase Order
Purchase Requisition List
Stock Item Reject
Purchasing
Quotations
Quotation
RFQ List
Sales Order Processing
Barcode Booking
Contract Review Authorisation
Customer Reject
Docketing
Sales Order
SO Item Approval
Sub Contracting
Approve Subcontract Order
Subcontract Order
Subcontract Reject
Subcontract Requisition List
TimeSheet
My TimeSheet
TimeSheet Management
Tooling Purchasing
Tooling Order
Tooling Requisition List
Insights
Analyse
Copying and Sharing Reports
Creating a Report
Customising the Report
Companies
Dashboard
Dashboard Reports
Dashboard Tabs
Data
Settings
Paperless
Analyse
Analysing the Reports
Copying and Sharing Reports
Creating a Report
Customising the Graphs Appearance
Building an iQapture
Capturing Reponses
Completing and Reopening a Record
Creating a Record
Editing an iQapture
Up Issuing
iQapture Design
Activity
Advanced
Advanced Question Settings
Date and Time
Multiple Choice
Number
Sections
Text Boxes
Upload File
iQapture Key User Guide
Creating a Folder
Creating an iQapture
iQapture Settings
Setting Options
Publish Reports
Taskboard
QMS
Modules
Reports
Tricorn
Document Links
Getting Started
Navigation
Buttons
Help
Menu Reports
Process
Status Definitions
Tools
Window
Setup – Parameters
Country/Currency Maintenance
Edit Documents
Employees
Options/Checks
Reference Numbers
Time Recording Breaks
VAT Details
Process
Assemblies
Works Order Assistant
Deliveries / C of C’s
Invoice
Creating a Credit Note
Creating a New Invoice
Creating a Proforma Invoice
Invoice Buttons
Purchase Orders
General Purchase Orders
Goods Inwards
Receiving Goods
Subcontractor Purchase Order
Quotations
About Quotations
Actions Button
Assembly Components
Assembly/Costs
Currency Tab
Materials Subtab
Multiple Quotes
Notes Tab
Parts Subtab
Quote Tab
Subcon Subtab
Tooling Subtab
Work Centres Subtab
Creating a New Quotation
Single Quotation
Locking/Unlocking a Quotation
Multiple Quotations
Request for Quote
Templates
Works Orders
About Works Orders
Actions Button
Assembly Components
Cost Summary Tab
Delivery Batches
Details & Schedule Tab
Financial/Costs
Materials Subtab
Notes Tab
Parts Subtab
Subcon Subtab
Tooling Subtab
Works Centres Subtab
Works Order Material Window
Works Order Tab
Creating Works Orders
Quick Works Order
Works Order Templates
Time Recording
Finish Operations
Searching
SFDCe
Static Data
Customers
Account Status
Materials
Parts
Part Price Break
Reporting
Subcontract
Suppliers
Work Centres
Popular Search: